Inbound Call Centre Services

• Customer service and support

• Order processing and tracking

• Technical support and troubleshooting

• Helpdesk and general inquiries

Outbound Call Centre Services

• Lead generation and qualification

• Sales and telesales support

• Market research and surveys

• Appointment scheduling and reminders

24/7 Support Services

• Overnight and weekend coverage

• Global support for different time zones

• Emergency and on-call services

Customer Retention and Loyalty Programs

• Customer feedback and satisfaction surveys

• Upselling and cross-selling support

• Loyalty and rewards program management

Bilingual and Multilingual Support

• Support in multiple languages

• Culturally sensitive customer service

• Global market support

IVR and Automated Call Solutions

• IVR setup for self-service

• Automated call routing

• Call queuing and priority management

Why Choose Our Call Center and Service?

• Experienced Agents: Our team is composed of skilled and professional agents trained to handle a wide variety of customer service tasks.

• Customized Solutions: We tailor our call centre services to meet your specific business needs, ensuring maximum efficiency and customer satisfaction.

• Scalable and Flexible: Whether you're a small business or a large enterprise, we offer flexible, scalable solutions that grow with your company.

• Advanced Technology: We utilize the latest call centre technologies to ensure fast, efficient, and high-quality service for your customers.

• Cost-Effective: Outsourcing your call centre services with us is a cost-effective way to improve customer support and sales without compromising quality.

Get Started with Our Call Center Service Today

Enhance your customer service experience with Eshika Global’s Call Centre Services. Our team is here to provide professional, reliable, and scalable solutions tailored to your business. Whether you need inbound support, outbound calls, or 24/7 coverage, we’ve got you covered. Contact us today to learn more about how we can support your business and drive customer satisfaction.